At WOW MY FLIGHT LLC ("Company," "we," "us," or "our"), we respect your personal privacy and are committed to protecting the Personal Identifiable Information (PII) you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our platform or use our travel booking services.
1. Information We Collect
To process flight bookings, issue airline tickets, and comply with international aviation standards (such as TSA Secure Flight protocols), we collect the following types of information:
- Personal Identifiable Information (PII): Full legal name (as it appears on your passport), date of birth, gender, nationality, passport number, passport expiration date, and redress/known traveler numbers.
- Contact Details: Email address, primary telephone number, billing address, and mailing address.
- Payment Information: Credit/debit card numbers, card expiration dates, card verification codes (CVV), and billing holder details. (Note: All payment data is processed via secure, PCI-DSS compliant payment gateways; we do not store full unencrypted credit card numbers on our servers).
- Travel Preferences & Frequent Flyer Data: Airline loyalty program numbers, seat preferences, meal requests, and special service requests (SSR).
- Technical & Analytics Data: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, and cookie session data.
2. How We Use Your Information
We utilize your personal information strictly for legitimate commercial and legal purposes, including:
- Fulfilling, ticketing, and managing your flight reservations with airlines, Global Distribution Systems (GDS), and flight consolidators.
- Processing payment transactions, verifying payment authorization, and protecting against fraudulent transactions or unauthorized credit card usage.
- Sending transactional notifications, booking confirmations, flight schedule changes, e-ticket receipts, and invoice updates.
- Providing 24/7 customer support, resolving booking inquiries, and managing cancellation or refund requests.
- Complying with U.S. Federal, State, and International legal, regulatory, and tax obligations (including Florida Seller of Travel regulations).
3. Third-Party Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third-party marketers. We disclose your data exclusively to the following entities to fulfill your travel requests:
- Airlines & Travel Suppliers: Airlines, GDS platforms (e.g., Sabre, Amadeus), and wholesale flight consolidators necessary for issuing your e-tickets.
- Payment Processors: Merchant account providers and financial institutions to process credit card authorizations and ACH transfers.
- Government & Regulatory Authorities: Transportation Security Administration (TSA), U.S. Customs and Border Protection (CBP), and relevant international immigration/civil aviation authorities as required by law.
- Legal & Fraud Prevention: Law enforcement agencies or fraud prevention services if required by subpoena, court order, or to protect against credit card chargebacks and illegal activities.
4. Data Security & Storage
We implement industry-standard technical and organizational security measures, including Transport Layer Security (TLS/SSL) encryption, firewalls, and restricted access controls. While we maintain rigorous safeguards, no electronic transmission or digital storage method is 100% secure. You acknowledge that you provide your personal details at your own risk.
5. Cookies & Tracking Technologies
Our website uses cookies and similar session-tracking technologies to enhance user navigation, maintain shopping cart sessions, and analyze website traffic. You can adjust your web browser settings to refuse or delete cookies; however, doing so may limit your ability to access certain interactive features on our platform.
6. Your Privacy Rights
Depending on your jurisdiction, you may hold the following rights regarding your personal data:
- Access & Rectification: Request a copy of the personal data we hold about you or request corrections to inaccurate details.
- Deletion: Request the erasure of your personal data, subject to legal record-keeping requirements under federal or state law.
- Opt-Out: Unsubscribe from non-transactional promotional communications at any time using the "Unsubscribe" link in our emails.
To exercise any of these rights, submit a written request to privacy@wowmyflight.com.
7. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated policy on our website with a revised "Effective Date."
Contact & Support
For questions regarding this Privacy Policy, your personal data, or to exercise your privacy rights, contact our office:
WOW MY FLIGHT LLC
- 7901 4th St N Ste 300, St. Petersburg, FL 33702, USA
- Phone: +1 833-395-5554
- Email: privacy@wowmyflight.com